Delivery & Returns

Online orders are dispatched within 1 working day of receiving payment.

>> Our preferred carrier is TNT Express Australia with all items sent insured for loss or damage for your peace of mind
>> All parcels shipped have a tracking number to easily locate the parcel at any time within its journey
>> Standard delivery times within Metro areas is 1-2 working days, and up to 2-5 working days for country areas

Delivery Terms & Conditions

1. We try to ensure that all Products are delivered in a prompt and timely manner. However, from time to time, it is possible that shipping and other factors outside of our control may result in delays.

2. FHK Heating Systems does not accept any liability for loss or damage suffered by anyone as a result of any such delays.

3.The date of delivery listed on the Website is the estimated date of dispatch as is reasonably estimated by FHK Heating Systems and is subject to change without notice.

4. Where scheduled dispatch of a Product is delayed by more than one week, Customers will be notified by e-mail via the e-mail address nominated in their Order.

5. Where a Customer gives written authority for Products to be delivered without a signature, any and all included insurance cover will be voided.

6. The couriers or postal services nominated by FHK Heating Systems will deliver Products during local business hours (9am to 5pm, Monday to Friday).

7. FHK Heating Systems is not responsible for the delivery times of Products.

8. Once Products have been dispatched, it is the Customers responsibility to liaise with the courier nominated by FHK Heating Systems (as notified to the Customer) in relation to date and time of delivery.

9. FHK Heating Systems shall not be liable for any inaccuracy of information provided to Customers relating to the date and time of delivery.